FAQs

Welcome to the Tizer FAQs page. Here you’ll find answers to the most common questions regarding our products, orders, shipping, payments, and policies.

If you cannot find your answer here, feel free to contact us at support@tizer.shop.

GENERAL QUESTIONS

1. What is Tizer?

Tizer is an online store specializing in quality leather belts and stylish ties designed for both formal and casual wear.

2. Where are you located?

Our store is located at:
321 South Scott Street, St. Francis, Kansas 67756, United States

3. How can I contact you?

You can contact us via:

ORDER QUESTIONS

4. How do I place an order?

Simply browse our website, select your desired product, add it to your cart, and proceed to checkout.

5. Can I modify or cancel my order?

Orders can only be modified or canceled shortly after being placed. Please contact us immediately if you need changes.

6. Will I receive an order confirmation?

Yes, you will receive a confirmation email once your order is successfully placed.

SHIPPING & DELIVERY

7. How long does delivery take?

  • Processing Time: 1–2 business days

  • Transit Time: 4–5 business days

  • Total Delivery Time: 5–7 business days

8. What is the shipping cost?

We charge a flat shipping fee of $25 USD.

9. What is your order cut-off time?

Our daily cut-off time is 5:00 PM (EST).

10. Do you provide tracking information?

Yes, tracking details will be provided once your order has been shipped.

11. What happens if I enter the wrong address?

Customers are responsible for providing accurate shipping details. Tizer is not responsible for issues caused by incorrect addresses.

PAYMENT QUESTIONS

12. What payment methods do you accept?

We accept:

  • MasterCard

  • Visa Card

  • American Express

  • UnionPay

  • Google Pay

13. Is my payment secure?

Yes, all payments are processed through secure and encrypted payment gateways.

14. Can my payment be declined?

Yes, payments may be declined by your bank or card provider. Please contact your bank or try another method.

RETURNS & REFUNDS

15. What is your return policy?

We offer a 60-day return window from the date of delivery.

16. Who pays for return shipping?

Customers are responsible for return shipping costs in all cases.

17. Do you provide return labels?

No, customers must arrange their own return labels.

18. What is your refund policy?

Refunds are processed within 15 days after receiving and inspecting the returned item.

19. Is there a restocking fee?

No, we do not charge any restocking fee (0%).

20. Can I return used items?

Returned items must be unused and in original condition to qualify for a refund.

PRODUCT QUESTIONS

21. What materials are used in your products?

Our products are made from quality materials selected for durability and style.

22. Are your products suitable for formal wear?

Yes, our belts and ties are designed for both formal and casual occasions.

ORDER ISSUES

23. What if my order is delayed?

Delays may occur due to shipping carriers or external factors. Contact us for assistance.

24. What if I receive a damaged item?

Please contact us immediately with photos of the item for assistance.

PRIVACY & SECURITY

25. Is my personal information safe?

Yes, we use secure systems to protect your personal information.

26. Do you share my data?

We do not sell your data. Information is only shared with trusted service providers when necessary.

SUPPORT & ASSISTANCE

27. How long does it take to get a response?

We typically respond within 24–48 business hours.

28. What should I include in my email?

Please include:

  • Your order number

  • Clear description of your issue